Job Description
CMPCJP00061246
Job Title: Field Service Technician II
Location: McCordsville IN 46055
Duration: 3 months Contract to hire
Shift timings: Mon-Fri 9am-6pm with OT and Afterhours
Job Description
• Is this position remote or in person? Field job
• What will the primary day-to-day responsibilities entail for this person? Field Services Technician provides on-site technical support for client operations, ensuring reliable performance of point‐of-sale (POS) systems, hardware, networking components, and related printer technology. This role requires strong customer service skills, the ability to perform under pressure, and a commitment to delivering exceptional product knowledge solutions.
• What are the TOP 2 required skills that candidates must have? Great people skills and printer repair skills
• What will the work schedule be for this position? Mon-Fri 9am-6pm with OT and Afterhours
• Will there be OC (on call)? Yes
• Will there be shift differentials? No
• How many overall years of experience should this person have? 0-2
• Do they need any specific certifications or education? A+ is preferred
• If contract to hire what is the conversion rate? $22
• How many miles per day will the contractor be driving? 0-150
• What radius range should candidates be located from the job location? 20 miles
• What is the exact work location or city, state, or zip? McCordsville IN 46055
• How soon will the candidate review and interviews start? ASAP
• Do you have upcoming vacations or time out of the office? No
Key Responsibilities
· Provide exceptional customer service while supporting clients and their staff.
· Install, maintain, analyze, troubleshoot, and repair POS systems, hardware, peripherals, and related printer equipment.
· Install, maintain, analyze, troubleshoot, and repair various OEM vendor printers using both a warranty and non-warranty repair approach.
· Resolve technical issues efficiently and clearly communicate solutions to customers.
· Document work performed, maintain system configurations, and execute hardware/software upgrades or replacements.
· Perform light contractor work such as drilling, mounting hardware, and running cabling as needed to complete installations or repairs.
· Train employees for proper use of supported systems and equipment.
· Diagnose and repair product failures; order and replace parts as needed.
· Recommend appropriate products, services, or solutions based on customer needs.
· Apply working knowledge of operations and backend workflows to ensure seamless technology integration with client.
· Follow established procedures and guidelines while working with minimal to no supervision.
· Report to a Team Lead and/or Field Services Manager.
Requirements
· Strong customer service and communication skills, with the ability to remain calm under pressure.
· Experience troubleshooting and repairing POS or computer hardware systems preferred.
· Basic understanding of networking concepts and restaurant technology environments.
· Ability to perform light physical/contractor tasks (drilling, mounting, etc.).
· Willingness to work evenings and participate in an on‐call rotation as needed.
· Reliable transportation for travel between customer locations.
Completion of account specific training and network cable termination training
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