Job Description

Job Description

Job Description

We are seeking a GIT Support Specialist to support the Bureau of Ocean Energy Management (BOEM) in New Orleans, LA. This role provides technical support across Geological Interpretive Tools (GIT), application environments, workstation systems, and enterprise infrastructure supporting BOEM program operations.

Responsibilities

• Provides technical support for applications and related tools, supporting installation, configuration, upgrades, and ongoing system functionality within enterprise environments.
• Supports enterprise workstation environments, including deployment, configuration, and validation of software installations, ensuring systems are properly configured and aligned with organizational standards.
• Analyzes and resolves technical issues related to applications, system performance, compatibility, and user access, supporting continuity of operations across enterprise-managed systems.
• Coordinates with Enterprise IT teams, vendors, and stakeholders to support system changes, upgrades, and issue resolution, contributing to the stability and reliability of application and system environments.
• Supports system lifecycle activities, including upgrades, patches, and configuration changes, ensuring alignment with enterprise processes and technical requirements.
• Assists with system connectivity, data transfer processes, and remote access support, contributing to overall system availability and usability.
• Interfaces with users to diagnose technical issues, provide support, and ensure effective resolution of application and system-related challenges.
• Performs analysis of system processes and technical issues to support ongoing operations, identify trends, and contribute to process improvements.
• Develops and maintains technical documentation, including procedures, configuration details, and user support materials.
• Applies established tools, systems, and methodologies to perform assigned tasks while ensuring compliance with organizational standards and requirements.
• May provide guidance or task-level coordination in support of project execution and team activities.

  Required Qualifications  

• Minimum of five (5) years of experience solving computer, business, scientific, engineering, or other discipline-related system or process problems, with knowledge of commonly used information technology concepts, practices, and procedures.
• Demonstrated experience supporting technical systems, applications, or enterprise environments, including activities such as installation, configuration, troubleshooting, integration, or operational support.
• Experience working within established processes, procedures, standards, or tools in a technical or IT-related environment.
• Ability to support moderately complex technical assignments while following established guidelines and working under supervision.
• Bachelor’s degree in Computer Science, Information Systems, Mathematics, Physics, Engineering, or other applicable discipline.
• Ability to obtain and maintain a Department of the Interior (DOI) Public Trust.

  Desired Qualifications

• Experience supporting Geological Interpretive Tools (GIT) or similar scientific, geospatial, or domain-specific application environments.
• Experience supporting enterprise workstation deployments and managed IT environments.
• Experience coordinating with Enterprise IT teams and vendors to support system changes and issue resolution.
• Familiarity with geospatial, geological, or scientific data environments.
• Familiarity with system connectivity, remote access tools, and user support processes.
• Strong analytical and problem-solving skills with the ability to support varied and moderately complex technical assignments.

  COMPETENCIES

• Establish Focus
• Change Management
• Develop Others
• Oral Communication
• Written Communication
• Interpersonal Awareness
• Build Relationships
• Analytical Thinking
• Conceptual Thinking
• Strategic Thinking
• Technical Expertise
• Initiative
• Foster Innovation
• Results Oriented
• Teamwork
• Customer Service

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: New Orleans, LA
• Type of environment: Office
• Noise level: Low
• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: Less than 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Ability to pass DOI Public Trust

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. Spahr does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

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